This Subscription Agreement (the "Agreement") is made and entered into between BRYLIX ("Provider") and the undersigned customer ("Customer") on this ___ day of _______________, 20___ (the "Effective Date").
1. Subscription Model and Payment Terms
1.1. Initial Payment:
a. Customer shall make an initial payment of $360 upon subscribing to BRYLIX ERP Software.
1.2. Monthly Subscription:
a. Customer has the option to pay a monthly subscription fee of $30 for a period of 12 months.
1.3. One-Time Payment:
a. Alternatively, Customer may choose to make a one-time payment of $300 for the entire subscription period.
1.4. Renewal Pricing:
a. After the initial 12-month period, the basic package subscription fee will be $6 per month. Each additional module will incur a cost of $3 per month.
a. The subscription includes support for up to two branches free of charge. Each additional branch will be charged an extra $1 per month.
2. Data Protection and Ownership
2.1. Data Protection:
a. Provider shall take all necessary measures to protect Customer's data and financial information from unauthorized access or disclosure.
2.2. Subscription Cancellation:
a. Customer may cancel their subscription at any time by contacting the Provider. Upon cancellation, Customer's data will be securely retained for a period of 6 months.
2.3. Data Ownership:
a. Customers retain full ownership of their database and associated data.
3. Customization and Support
a. Customers may request customization of the ERP software, subject to additional costs based on the specific requirements.
a. Provider will provide remote training and software installation. On-site visits, if required, will include additional charges.
4. Communication and Contact Information
4.1. Working Hours:
a. Provider's working hours are from Monday to Friday, 3:30 am to 4:30 pm UTC.
4.2. Contact Channels:
a. Customers can contact Provider through live chat on the website, via email at firstname.lastname@example.org, or by phone at +94 759 859 759 (Asia) or +1 (201) 856-6464 (International).
5. Bug Reporting and Issue Resolution
5.1. Bug Reporting:
a. Customer can report bugs using the ticket system on the brylix.com website.
5.2. Issue Identification and Resolution:
a. ERP issues and server downtime will be classified into three stages: High, Normal, and Low, based on their financial impact.
b. High priority issues will be resolved within 4 hours, Normal priority within 10 hours, and Low priority within a maximum of 48 hours.
6. Software Updates and Refunds
6.1. Software Updates:
a. Monthly subscriptions do not cover the cost of new updates requested by the Customer.
b. Provider will release bug fixes and updates to the ERP software free of charge.
a. Once the purchase has been made, refunds will not be provided.
7. Hardware, Integrations, and Third-Party Services
a. The subscription model does not include any hardware or hardware warranties. If hardware is required, pricing and warranty details will be provided through a BRYLIX company letterhead invoice or quotation.
7.2. Third-Party Integrations:
a. Customer may choose to integrate third-party services such as custom domains, internet payment gateways, SMS gateways, and email gateways, which may incur additional charges from the respective providers.
b. BRYLIX may offer some integrations with third-party services, subject to pricing and limitations determined by the development and marketing teams.
7.3. Hardware Level Access:
a. BRYLIX ERP supports integration with supported fingerprint devices, card readers, electronic scales, barcode printers, and call center PBX. Customer may inquire with the BRYLIX team for more information.
8. Confidentiality and Privacy
a. Provider agrees to keep Customer's confidential information, including invoices and client-supplier data, protected and shall not disclose it to any third party without Customer's consent.
a. Provider will only use Customer's registered information for marketing and internal communication purposes within the company.
9. Termination and Data Retention
a. If Customer is unable to pay the monthly subscription, a grace period of 30 days will be provided to complete the payment. After the grace period, access to the ERP software will be terminated, although Customer's data will be retained for an additional 6 months.
9.2. Hold Subscription:
a. If Customer wishes to retain their subscription and data after termination, they must inform Provider via email at least 6 months before the end of the grace period. The decision to hold the subscription will be at the discretion of BRYLIX.
9.3. Hold Period Charges:
a. In the event of holding the subscription, additional charges will apply for the hold period, as Provider is responsible for keeping Customer's data on their servers.
10. Subscription Payment and STRIPE Integration
10.1. Subscription Payment:
a. Monthly subscription fees will be automatically charged to Customer's registered payment card using the STRIPE payment gateway.
10.2. Card Information Maintenance:
a. Customer is responsible for maintaining valid and up-to-date card information for the subscription.
b. In the event that the registered card expires during the subscription period, Customer will be notified via email, SMS, and phone call to update their card information.
c. Failure to update the card information may result in service disruptions or temporary suspension of access to the ERP software.
11. Speed and Access
11.1. System Speed:
a. The speed of the ERP system may vary depending on the country and region from which it is accessed.
b. Customer may test the speed before making a purchase and contact the development team for support if latency is a concern.
12. Useful Links
Live Chat: [https://brylix.com/](https://brylix.com/)
Pricing Plans: [https://brylix.com/#payment-plans](https://brylix.com/#payment-plans)
Customer Portal: [https://pay.brylix.com/p/login/00g4ja6yJfURfIs3cc](https://pay.brylix.com/p/login/00g4ja6yJfURfIs3cc)
Support Tickets: [https://brylix.freshdesk.com/support/tickets](https://brylix.freshdesk.com/support/tickets)
13. Account and Information Integrity
13.1. Account Integrity:
a. Customer is prohibited from creating duplicate accounts for the ERP software.
b. Customer agrees to provide accurate and truthful information during the subscription process and throughout the duration of the agreement.
13.2. False Information:
a. Providing false or misleading information may result in immediate termination of services without refund or liability.
By signing below, Customer acknowledges and agrees to the terms and conditions set forth in this Subscription Agreement. _____________________________ _____________________________ Customer Name (Print) Customer Signature Date : ______________________