This Subscription Agreement (the "Agreement") is made and entered into between BRYLIX ("Provider") and the undersigned customer ("Customer") on signed date (the "Effective Date").

1. Payment Terms

1.1. Initial Payment:

a. Customer shall make an initial payment according to the given invoice for selected modules and customizations by BRYLIX.

1.2. Renewal Pricing:

a. After the initial 12-month period, the basic package subscription fee will need to be paid.

1.3. Branches:

a. The initial subscription includes support for only one branch. Each additional branches will be charged an extra accroding to your invoice.

1.4. Other currencies:

a. If subscription and initial payment for the currencies other than USD will be given form a quotation and that prices will change due to convertiona rates and bank fees.

1.5. Additinal Fees:

a. If customer is using file uploads for ERP it will be free upto 5GB. After 5GB limit Provider will charge USD 0.04 per additinal storage. This price can be changes due to AWS pricing

2. Data Protection and Ownership

2.1. Data Protection:

a. Provider shall take all necessary measures to protect Customer's data and financial information from unauthorized access or disclosure.

2.2. Subscription Cancellation:

a. Customer may cancel their subscription at any time by contacting the Provider. Upon cancellation, Customer's data will be securely retained for a period of 6 months.

2.3. Data Ownership:

a. Customers retain full ownership of their database and associated data.

3. Customization and Support

3.1. Customization:

a. Customers may request customization of the ERP software, subject to additional costs based on the specific requirements.
b. Any customization or update request can track using the support ticket numbers generated by our agents and without a support ticket number customer can't complaint about the delay or any issues regarding the update or customization.

3.2. Customize Reports :

a. Customizing the report without incurring additional costs typically requires 1 Day to 3 months for completion. If you require expedited service, additional charges may apply.

3.3. Support:

a. Provider will provide remote training and software installation. On-site visits, if required, will include additional charges.
b. Customer can email to [email protected] for the complaints or feedback about the service but they should clearly mention the support ticket number in the email.

4. Communication and Contact Information

4.1. Working Hours:

a. Provider's working hours are from Monday to Friday, 9:00 am to 5:00 pm Colombo Time Zone.

4.2. Contact Channels:

a. Customers can contact Provider through live chat on the website, via email at [email protected], or by phone at +94 759 859 759 (Asia) or +1 (201) 409-2227 (International).

5. Bug Reporting and Issue Resolution

5.1. Bug Reporting:

a. Customer can report bugs using the ticket system on the brylix.com website.

5.2. Issue Identification and Resolution:

a. ERP issues and server downtime will be classified into three stages: High, Normal, and Low, based on their financial impact.
b. High priority issues will be resolved within 4 hours, Normal priority within 10 hours, and Low priority within a maximum of 48 hours.

6. Software Updates and Refunds

6.1. Software Updates:

a. Monthly subscriptions do not cover the cost of new updates requested by the Customer.
b. Provider will release bug fixes and updates to the ERP software free of charge.
c. To clarify, any inaccuracies in reports or account balances resulting from data input by untrained employees within the ERP system are not within provider responsibility or liability.

6.2. Refunds:

a. Once the purchase has been made, refunds will not be provided.

7. Hardware, Integrations, and Third-Party Services

7.1. Hardware:

a. The subscription model does not include any hardware or hardware warranties. If hardware is required, pricing and warranty details will be provided through a BRYLIX company letterhead invoice or quotation.

7.2. Third-Party Integrations:

a. Customer may choose to integrate third-party services such as custom domains, internet payment gateways, SMS gateways, and email gateways, which may incur additional charges from the respective providers.
b. BRYLIX may offer some integrations with third-party services, subject to pricing and limitations determined by the development and marketing teams.

7.3. Hardware Level Access:

a. BRYLIX ERP supports integration with supported fingerprint devices, card readers, electronic scales, barcode printers, and call center PBX. Customer may inquire with the BRYLIX team for more information.

8. Confidentiality and Privacy

8.1. Confidentiality:

a. Provider agrees to keep Customer's confidential information, including invoices and client-supplier data, protected and shall not disclose it to any third party without Customer's consent.

8.2. Privacy:

a. Provider will only use Customer's registered information for marketing and internal communication purposes within the company.

9. Termination and Data Retention

9.1. Termination:

a. If Customer is unable to pay the monthly subscription, a grace period of 30 days will be provided to complete the payment. After the grace period, access to the ERP software will be terminated, although Customer's data will be retained for an additional 6 months.

9.2. Hold Subscription:

a. If Customer wishes to retain their subscription and data after termination, they must inform Provider via email at least 6 months before the end of the grace period. The decision to hold the subscription will be at the discretion of BRYLIX.

9.3. Hold Period Charges:

a. In the event of holding the subscription, additional charges will apply for the hold period, as Provider is responsible for keeping Customer's data on their servers.

10. Subscription Payment and STRIPE Integration

10.1. Subscription Payment:

a. Monthly subscription fees will be automatically charged to Customer's registered payment card using the STRIPE payment gateway if customer provided that. Otherwise customer needs to trasfer the given amount to BRYLIX bank account in related country.

10.2. Card Information Maintenance:

a. Customer is responsible for maintaining valid and up-to-date card information for the subscription.
b. In the event that the registered card expires during the subscription period, Customer will be notified via email, SMS, and phone call to update their card information.
c. Failure to update the card information may result in service disruptions or temporary suspension of access to the ERP software.

11. Speed and Access

11.1. System Speed:

a. The speed of the ERP system may vary depending on the country and region from which it is accessed.
b. Customer may test the speed before making a purchase and contact the development team for support if latency is a concern.

12. Useful Links

Live Chat: [https://brylix.com/](https://brylix.com/)
Pricing Plans: [https://brylix.com/#payment-plans](https://brylix.com/#payment-plans)
Customer Portal: [https://pay.brylix.com/p/login/00g4ja6yJfURfIs3cc](https://pay.brylix.com/p/login/00g4ja6yJfURfIs3cc)
FAQ: [https://brylix.freshdesk.com/support/solutions](https://brylix.freshdesk.com/support/solutions)
Support Tickets: [https://brylix.freshdesk.com/support/tickets](https://brylix.freshdesk.com/support/tickets)

13. Account and Information Integrity

13.1. Account Integrity:

a. Customer is prohibited from creating duplicate accounts for the ERP software.
b. Customer agrees to provide accurate and truthful information during the subscription process and throughout the duration of the agreement.

13.2. False Information:

a. Providing false or misleading information may result in immediate termination of services without refund or liability.

By signing below, Customer acknowledges and agrees to the terms and conditions set forth in this Subscription Agreement.

Policy Number : ______________________
Customer Name/Business name : ______________________
Customer's Signature : ______________________
Date : ______________________
Provider's Signature : ______________________